Useful Organisations
We make every effort to provide support and advice, but if our service can’t provide everything you need, you may want to contact other specialist or local support services.
This page outlines some key services which may be able to help you.
Mental Health & Emotional Support
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111
24/7, Call 111.
NHS’s 111 helpline can help with both mental and physical health. Their advisers can give you information and link you to services.
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Youngminds
Youngminds offer advice and information to give young people the tools to look after their mental health.
They also offer a hotline for parents and carers.
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Samaritans
Whatever you're going through, a Samaritan will face it with you. Samaritans are here 24 hours a day, 365 days a year.
116 123
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Children 1st
Children 1st works to keep children safe, loved and well and together with their families. Webchat, information and advice available online.
Parentline:
08000 28 22 33 -
The Mix (U25)
The Mix is a leading support service for young people.
They are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
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CALM - Campaign Against Living Miserably
CALM provides life-saving services, information and advice to help anyone struggling with life navigate the issues that can make us feel miserable.
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Breathing Space (16+)
A confidential phoneline for anyone in Scotland over the age of 16, feeling low, anxious or depressed.
0800 83 85 87 or Web Chat
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Childline (Under 19s)
Childline is a British counselling service for children and young people, open from 9am to Midnight: 0800 1111
Resources and information available 24/7 online.
Other Enquiries
Crisis Support
If you need immediate support, you can call:
Samaritans on 116 123
NHS (non-emergency) on 111
Emergency Services on 999
Out of Scope Enquiries
Nursery
Care Inspectorate Scotland
The Care Inspectorate regulates and inspects care services to make sure they meet the right standards.
Phone:
0345 600 9527 (Mon-Fri, 9am - 4pm)
Email: enquiries@careinspectorate.gov.scot
Online complaint form: Visit website
Higher / Further Education
Scottish Public Servies Ombudsman
Complaints should be made to the College or University; however, if this cannot be resolved through their complaints procedure, you should talk to the SPSO.
Phone: 0800 377 7330 (Mon - Fri, see website for times).
Website: www.spso.org.uk/spso
Online complaint form: Visit website
Employment
ACAS
Free, impartial advice on workplace rights, rules and best practice for employers and employees.
Phone (interpretation available):
0300 123 1100 (Mon-Fri, 8am - 6pm)
Arrange a BSL video call: accessibleservices@acas.org.uk
Online advice: Visit website
Housing
Shelter Scotland
If your landlord, local authority or housing provider has not resolved a complaint, you can contact Shelter for help and advice.
Phone:
0808 800 4444 (Mon-Fri, 9am - 5pm)
Website: https://scotland.shelter.org.uk/
Chat online: Web chat open Mon - Fri, 9am - 4pm (except bank holidays)
Healthcare
Patient Advice and Support Service
Phone: 0800 917 2127 (Mon - Fri, 9am - 5pm)
Website: https://pass-scotland.org.uk/
Scottish Independent Advocacy Alliance
Website: www.siaa.org.uk/
Find an Advocate - online tool
Citizens Advice
Citizens Advice Scotland
Free, impartial advice on workplace rights, rules and best practice for employers and employees.
Phone:
0800 028 1456
Find your local bureau: https://www.cas.org.uk/bureaux
Self-help site: Visit website
Legal Advice
Ethnic Minority Law Centre
Free, impartial advice on workplace rights, rules and best practice for employers and employees.
Phone:
0141 204 2888 (Mon-Fri, 9am - 4pm)
Email: admin@emlc.org.uk
Website: https://emlc.org.uk/
