Timeline of Events and Contact - Template

It’s easy to get lost in the back and forth of complaints procedures, so we’ve created a template to help you keep track of all communications and events.

By maintaining a detailed log of what you have said and when, it will be easier to explain why you’re making a complaint, who has been involved in the process and whether anyone promised to follow up on your initial contact.

You should add to your timeline as soon as possible after you’ve had contact with someone. This way, you’ll remember any conversations more accurately and you can better capture how the process made you feel - such as recording whether you were met with support, reluctance or dismissal.

Our template can be downloaded in two formats: a Word Document for online use and a PDF for printing.